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TERMS & CONDITIONS

ORDERS & SHIPPING

 

INFORMATION ON ITEMS

 

For each item, we provide pictures and description containing all the relevant details.

In order to have further details on the item and its wearability, customers can write an email to customerservice@nicolotonetto.com.

 

ORDERS PROCESSING

 

NICOLOTONETTO.COM reserves the right to refuse an order in the case in which PayPal does not obtain the approval from customer’s bank. Once an order made of available items has been placed, the order and any other information provided cannot be changed. Orders placed separately will be dispatched separately.

NICOLOTONETTO.COM reserves the right to delay any shipment in case NICOLOTONETTO.COM cannot properly process orders due to any reasonable causes that are irrelevant to NICOLOTONETTO.COM’s control. Please note that during seasonal sales and promotional sales, delays can occur in the orders’ processing.

NICOLOTONETTO.COM reserves the right to refuse to process orders and/or service in any moment.

 

ORDERS STATUS

 

After each purchase, and as soon as the merchandise is shipped, DHL will send the customer an e-mail with the order tracking number.

NICOLOTONETTO.COM suggests customers to visit DHL website in order to monitor the status of the order.

 

SHIPMENT & DELIVERY

 

SHIPPING METHODS

 

NICOLOTONETTO.COM delivers parcels all over the world via DHL Express. According to the current international regulations of commerce, there will be an official invoice inside the parcel, along with the merchandise. The invoice will carry the total amount of the purchased merchandise in the same currency of the original order. Also the invoice will show the amount of each item purchased.

The orders will be processed the next working day of the order’s placement.

Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

 

DELIVERY TIME

 

NICOLOTONETTO.COM processes orders in Milan, Italy, from Monday to Friday. NICOLOTONETTO.COM processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday will be processed the following Monday.

NICOLOTONETTO.COM ships all over the world via DHL Express. NICOLOTONETTO.COM cannot be accountable for delays of the shipments due to meteorological conditions, customs inspections and other circumstances that are irrelevant to NICOLOTONETTO.COM’s control.

Delivery for shipments addressed to Italy takes 1-3 working days.

Delivery for shipments addressed to European Union takes 2-4 working days.

Delivery for shipments addressed to the rest of the world takes 3-5 working days.

 

SHIPPING COSTS

 

Shipping is free.

Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

Please note that customers are to take care of any duty and tax fees. Customers will correspond this amount to the carrier, according to the process recommended by the carrier itself.

 

SHIPMENT TRACKING

 

When the order will be tendered to the courrier, customers receive an email from DHL providing the tracking number (AWB) related to the order.

To monitor the status of your order, customers may visit DHL official website dhl.com and insert the given AWB number in the specific area “Track Your Shipment”.

 

SHIPMENT INSURANCE

 

NICOLOTONETTO.COM insures each shipment from theft and accidental damages at no extra costs for customers.

Once the parcel reaches the final destination, merchandise is no longer covered by such insurance.

 

DELIVERY

 

At delivery time, customer are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same.

NICOLOTONETTO.COM carefully seals parcels with a customized adhesive tape.

In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body.

If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact NICOLOTONETTO.COM at the e-mail address customerservice@nicolotonetto.com.

If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently NICOLOTONETTO.COM will not accept any related claim.

 

FAILED DELIVERY

 

By placing an order, customers establish a commercial relationship with NICOLOTONETTO.COM and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender NICOLOTONETTO.COM in Italy at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

 

PRICES & CURRENCY

 

All final invoices will be in Euro (EUR).

To allow customers of United States of America understand the Euro prices accuracy in their own currency, NICOLOTONETTO.COM also shows the prices in American Dollars (USD), which are to be intended as merely indicative.

The final amount on credit cards may vary based on the fluctuations of currency and of the bank commissions. NICOLOTONETTO.COM kindly suggests customers to contact their bank and be advised about the value of the prices’ conversion and about the bank commissions related to the transaction.

Credit cards will be charged in Euro (EUR), and the final price will be calculated and charged by applying the exchange rate specific of the day of the transaction, according to PayPal policy.

 

RETURN & REFUNDS

 

For any reason, customer can return the order, entirely or partially. Items can be returned for a size/color exchange or for refund within 14 working days from delivery of the parcel. Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

If customers wish to return an item, they are to contact the Customer Service staff and request a return authorization number (RAN). The written request will have to include the order number, the code of the item(s) to be returned and the reason of return: refund or size/color exchange.

After submitting such request to the Customer Service, customer will receive an email containing the return authorization number (RAN) and the detailed instructions to be followed in order to complete the return. Customer is to write the given RAN on the return tag attached to the item(s) and on the copy of the invoice which is to be put in the box. Customer is kindly invited to accurately follow the return instructions.

Customer can choose between the following options of compensation:

 

–  Color/size exchange

 

Items can be exchanged for the same model in a different size or color, if available. Exchange with different items will not be accepted. The new exchanged item can be returned following the same procedure.

 

–  Refund

 

In case customer requests the refund of the item(s) returned, credit note will be issued the working day after the parcel is returned to our warehouse, and only after the quality check on the item(s).

For orders made by credit card, the amount to be refunded will be visible on the next bank statement of the card. The time of processing may vary depending on the issuing company of the credit card.

Refund of orders made by PayPal account will be visible on the original PayPal account within 48 working hours from the delivery of the returned parcel.

Refund is made on the same currency of the original order. Possible difference in the refunded amount may depend on variations of the currency exchange rate and will not be refunded.

 

TERMS AND CONDITIONS OF RETURN

 

Customer is kindly invited to carefully follow the return policy of NICOLOTONETTO.COM, briefly summed up below.

 

Item(s) can be returned only for the following reasons: refund and color/sixe exchange.

Item(s) must be returned in its (their) original conditions, neatly packed and with the return tag still attached.

The returned item(s) should have not been worn, washed or altered. The shoes’ soles must be returned in perfect conditions and should not show any use signs.

Item(s) must be returned with its (their) original tag, wrapping and other accessories (dustbag and covers, etc.) received in the box, and in their original packaging that should not be damaged or altered or used as the packing box for shipment.

In case of defective item, or incorrect item following a mistake attributed to NICOLOTONETTO.COM, customer is kindly asked to follow the same return instructions. Also, customer is asked to attach detailed pictures proving the defect or the mistake. In these cases, shipping costs and duty and tax fees will be at the expense of NICOLOTONETTO.COM.

Returns will have to be packed in the same box sent by NICOLOTONETTO.COM, and should have a copy of the invoice inside.

Shipping costs vary on the items to be returned. For items purchased at full price or below 50% off, shipping costs are at the expense of NICOLOTONETTO.COM. For items discounted at or above 50%, shipping fees are charged to customer. Any duty and tax related to the import of the box are always at the customer’s expense.

Below the shipping fees set for each geographic area:

Italy: €10

European Union (Italy excluded): €20

Rest of the world: €30

Return authorized by NICOLOTONETTO.COM must be shipped from the same shipping country NICOLOTONETTO.COM sent the parcel to.

Authorized returns must be shipped using the carrier suggested by NICOLOTONETTO.COM in the email providing the return instructions. NICOLOTONETTO.COM reserves the right not to accept returns if customer tenders the box to a different carrier and in case the delivery of the parcel entails extra costs for NICOLOTONETTO.COM or involves the collection to one of the carrier’s branches.

NICOLOTONETTO.COM reserves the right to refuse returns that have not been properly authorized or sent not in accordance with the return policy of NICOLOTONETTO.COM. In these cases, NICOLOTONETTO.COM can return the box to the sender at the original shipping address. In case NICOLOTONETTO.COM accepts returns that were not authorized or not in compliance, NICOLOTONETTO.COM can withhold the 10% of the value of the returned item from the refund.

 

PAYMENT METHODS

 

Every purchase on NICOLOTONETTO.COM is made through PayPal (paypal.com). Never in the paymento process NICOLOTONETTO.COM will be in possess of credit card information, or other information provided from the customer to PayPal. PayPal allows the customer to pay with credit card, debit card or PayPal account.

 

CREDIT CARD

 

PayPal accepts payment through the following networks: Visa, Mastercard, Maestro.

 

CHARGE OF CREDIT CARD

 

If funds are sufficient and data correctly inserted, the transaction will be automatically authorized by PayPal.

Customer will then receive an email of the order confirmation.

 

SITE POLICY

 

GENERAL CONDITIONS OF SALE

 

of the website nicolotonetto.com.

 

  1. Subject

 

1.1  The General Conditions of Sale published herein shall govern the agreement of sale (hereinafter, for the sake of brevity, the “Agreement”) to users of the website (hereinafter, for the sake of brevity, the “Purchasers” or “Purchaser”), through electronic means, of goods (hereinafter, for the sake brevity, the “Item” or “Goods”) displayed on the website nicolotonetto.com (hereinafter, for the sake of brevity, the “Website”), managed by Mathilde di Nicolò Tonetto & C SAS with headquarters in Milan, Via Conca del Naviglio 37, Italy, VAT No.: IT 09824040969 (hereinafter, for the sake of brevity, “Mathilde”).

1.2  The General Conditions of Sale published on the Website shall be viewed and acknowledged by the Purchaser prior to the purchase of an Item; by sending the purchase order, the Purchaser acknowledges having reviewed and accepted said conditions.

1.3   Moreover, Purchasers will benefit from the protection provided for in the event of entering into distance agreements pursuant to Title III, Section II, of the Legislative Decree No. 206 of 6 September 2005 (“Consumer Code”), as well as all further statutory protections set out for Purchasers under the same Consumer Code codicedelconsumo.it.

1.4  The sections “Shipping and Delivery”, “Returns and Exchange”, “Payment” on the Website shall be considered to be an integral and substantial part of these General Conditions of Sale.

 

  1. Conclusion of the Agreement

 

2.1  In order to purchase Goods, the Purchaser shall send their purchase order and carry out payment according to the procedures described in the relevant sections.

2.2  In particular, the steps to proceed with a purchase are as follows:

  1.       a)    the Purchaser may have free access to the Website and view the main features of the displayed Goods, including their price, as well as the images published to illustrate the Goods themselves;
  2.       b)    the Purchaser can select one or more Goods which he/she intends to purchase, by including them in a virtual “shopping cart”. The contents of the shopping cart can always be viewed by the Purchaser prior to placing the order; moreover, by accessing the shopping cart, the Purchaser can find out, before buying and paying, any information related to the purchase of the Goods, including shipping charges and estimated delivery times;
  3.       c)     to make the purchase, the Purchaser shall register on the site, by providing their e-mail address and choosing a password, which will allow them to access the Website;
  4.       d)    as an alternative to the Website registration, the Purchaser will be able to make the purchase as a guest. In this case, the data required to complete the order will be kept in Mathilde’s database only for the period of time necessary for the execution of the order, and the Purchaser will be asked to enter the same data for each new order;
  5.       e)     in order to complete the order, the Purchaser shall also enter the shipping address and data required for payment in the “shopping cart” section;
  6.       f)      the Purchaser may change the selected Goods and data entered up until the final submission of the order, which takes place by selecting the “Place Order” button.

2.3  The Purchaser can make payment by credit card or debit card through the PayPal payment system.

2.4  Once the purchase order has been received, Mathilde will send an order confirmation receipt to the Purchaser’s e-mail address containing a summary of the information in relation to the purchase and will proceed with the order itself. In any case, the order shall be deemed to be accepted and, consequently, the agreement shall be deemed to be concluded when the Purchaser receives the order confirmation in his/her e-mail account.

 

  1. Rights and Obligations of the Parties

 

3.1  Mathilde will carry out the delivery of the Goods to the address provided by the Purchaser in the purchase order, using a dedicated carrier. More in-depth information regarding the shipping timeframes, costs and locations can be found in the “Shipping and Delivery” section of the Website.

3.2  Mathilde assumes no responsibility for any errors in delivery due to inaccuracies or incompleteness when filling in the purchase order by the Purchaser, or for any damage incurred by the Goods after delivery by the carrier, or for any delivery delays caused by the carrier, weather conditions, international customs issues or by other circumstances which are beyond Mathilde’s control.

3.3  In the event that one or more Goods are unavailable, Mathilde will notify the Customer by sending an e-mail to the e-mail address he/she provided at the time of registering on the Website. In this case, Mathilde will refund the Customer – by crediting the Purchaser’s payment card or PayPal account provided for purchase. Subject to the Purchaser’s consent, Mathilde may send an Item other than the one ordered, of equivalent value.

3.4  In any event, the unavailability of one or more Goods ordered shall not provide grounds for cancellation of the entire order by the Purchaser.

3.5  At the time of delivering the Goods by the carrier responsible for their transport, the Purchaser shall check, in the presence of the carrier:

  1.       a) that the packaging used to transport the Goods is undamaged and not tampered with, even only in the materials used to seal the Goods;
  2.       b) that the quantity and type of Goods ordered is as indicated in the delivery note and order.

3.6  Should the Purchaser find any irregularities or discrepancies, he/she must immediately notify the carrier upon delivery of the Goods.

3.7  The Purchaser is solely responsible for the accuracy and correctness of the information and data he/she provides to Mathilde and shall undertake to promptly notify them of any changes in the previously provided data.

 

  1. Conformity of the Goods

 

4.1  Mathilde shall undertake to ensure that the description and/or photographic representation of the Goods on the Website are as faithful as possible to the Goods themselves.

However, given the fact that the image quality may depend on the IT tools used by the Purchaser, the Purchaser’s perception of the description or photographic representation of the Goods may not correspond exactly to the Goods themselves; therefore, the images and videos accompanying the presentation of the Goods must be published on the Website as a mere description.

4.2  In the event that the Goods delivered are found to be faulty or different from the Goods ordered, Mathilde shall undertake to provide the Customer with a legal guarantee of conformity, to be effective under the terms and conditions pursuant to Articles 128 et seq. of Legislative Decree No. 206/2005. In particular, the Purchaser shall have the right to request, as an alternative:

  1.       a) the delivery of Goods which are identical to those ordered according to stock availability, or
  2.       b) the delivery of equivalent Goods in quality and price according to stock availability, or
  3.       c) the refund of the price of the Goods and shipping costs.

4.3  The guarantee provided for in this article shall apply only when the Goods have been handled with due diligence and in accordance with their intended purpose, as well as upon the Purchaser presenting the delivery note received and order number.

4.4  In any case, the guarantee referred to in this article shall not apply with regard to defects resulting from the Item’s normal wear and tear.

 

  1. Withdrawal

 

5.1  In accordance with the provisions of the Consumer Code, the Purchaser is entitled to withdraw from the agreement without paying penalties and without specifying their reasons, starting from the receipt of the order confirmation sent by Mathilde and within 14 working days from receipt of the Goods.

5.2  Should he or she wish to exercise this right of withdrawal, the Purchaser shall send the relevant notification to Mathilde within said period of 14 working days from the date of delivery of the Goods.

5.3  In the case of exercising this right of withdrawal, the Purchaser is also obliged to return the Item(s) to Mathilde no later than two weeks from the sending of said notification.

5.4  More in-depth information concerning the procedure and instructions to be followed to exercise the right of withdrawal and related expenses can be found in the “Returns and Exchange” section of the Website.

5.5  An essential condition to exercise the right of withdrawal will be the substantial integrity of the product being returned. It is sufficient that the Goods be returned in a normal state of preservation, being safeguarded and, where necessary, handled using normal diligence.

5.6  In particular, the Goods must be returned:

  1.       a) properly packaged in their original packaging, in perfect condition for resale (not ruined, damaged or dirtied) and with all accessories and documentation where present;
  2.       b) bearing the delivery note (found in the original packaging), to allow Mathilde to identify the Purchaser (Order number, name, surname and address);
  3.       c) without manifest signs of use, apart from those associated with the performance of a normal test of the Item.

              They should not bear any traces of prolonged use (over several minutes), exceeding the time required for a trial and shall not be in a condition that does  not allow them to resold.

5.7  The costs of returning the Goods shall be borne by the Purchaser, as specified more clearly in the “Returns and Exchange” section of the Website.

5.8  As a result of the Purchaser exercising his/her right of withdrawal in accordance with these General Conditions of Sale, Mathilde shall refund the customer for the same amounts paid by crediting the payment card or checking account provided for the purchase. The refund shall take place within 14 days from the date when Mathilde is made aware of the Purchaser’s exercise of the right of withdrawal.

5.9  Where the Purchaser fails to comply with the conditions laid down in Article 5.5 and 5.6, the Seller reserves the right to deduct an amount corresponding to the decreased value of the returned Goods from the refund of the amounts paid by the Purchaser, giving proper notice to the Purchaser.

Following this communication, the possibility remains for the Purchaser to regain, at his/her own expense, the products in the condition in which they were returned to the Seller.

 

  1. Protection of personal data

 

6.1  Mathilde undertakes to respect the confidentiality of personal information collected when registering on the Website and/or provided at the time of purchase by the Purchaser, and to process it in accordance with the rules laid down under Legislative Decree. 196/03.

6.2  In this regard, please refer to the detailed information outlined in the “Privacy” section.

 

  1. Miscellaneous

 

7.1  Mathilde reserves the right to modify, at any time, the present General Conditions of Sale.

7.2  The General Conditions of Sale applicable to the sale of each Item will be those published on the Website on the date of the order of the Item itself. The Purchaser, therefore, must read and agree to the General Conditions of Sale before making any purchase.

7.3  Should any provision of these General Conditions of Sale be deemed void or invalid, the present General Conditions of Sale shall, in any case, remain valid and effective in the remaining parts.

7.4  Mathilde’s mere tolerance or failure to dispute any non-compliance by the Purchaser with the information contained in the General Conditions of Sale shall not be interpreted as tacit acceptance of such non-fulfillment, nor as a desire to waive the provisions agreed between the parties.

 

  1. Communications

 

8.1  For any communication and/or request for assistance and/or complaints relating to the Goods purchased, the Purchaser may contact Mathilde at the following contacts:

 

Address: Via Conca del Naviglio 37, 20123 Milan, Italy

Telephone: +39 348 8813273

E-mail: customerservice@nicolotonetto.com

 

  1. Applicable Law and Settlement of Disputes

 

9.1  The present General Conditions of Sale are governed by Italian law and shall, therefore, be interpreted and enforced accordingly.

 

Summary Window prior to Order Acceptance:

 

Products purchased on this Website are sold directly by Mathilde di Nicolò Tonetto & C SAS with headquarters in Milan, Via Conca del Naviglio 37, Italy, VAT No.: IT 09824040969 (hereinafter, for the sake of brevity, “Mathilde”). You will also find information about orders and shipping, refunds and returns of products purchased on this Website in the “Returns and Exchange” section of the Website. Remember that, even after your purchase, you can always contact Mathilde using the contacts listed in Section 8.1.

You have the right to withdraw from the agreement concluded with Mathilde, without any penalty and without specifying the reason within fourteen (14) days from the day of receipt of the products purchased on this Website. To cancel the agreement, you must send an e-mail to customerservice@nicolotonetto.com to request a return authorization number. The written request must contain the order number, the code of the item being returned and the reason for the return: refund, change of size/color. Once the written request has been received, customerservice@nicolotonetto.com will send you a written confirmation with a return authorization number. You must write this return authorization number on the return form attached to each item and on the outside of the box.

The right of withdrawal being properly exercised shall depend on the following conditions also being met: a. The Return Form and security seal must still be intact and attached to the returned items. They must not be removed or cut in any way. b. The items articles must not have been worn, washed or altered in any way and must not show any sign of use. The soles of footwear must be in perfect condition and must not be marked in any way. c. Items must be returned with all original tags, packaging and other accessories (bags, hangers, garment bag, etc.) that were received with your order; the returned products must be delivered to the forwarding agent within fourteen (14) days starting from when you notify Mathilde of your decision to withdraw from the agreement.

The shipping costs for the return of items purchased at full price or discounted by less than 50% shall be borne by Mathilde.

The shipping costs for the return of items discounted by more than or equal to 50% shall be borne by the customer.

Any customs charges shall also be paid by the customer.

Mathilde recommends that all returns be shipped via DHL using the codes provided by our customer service. If you wish to use another carrier other than DHL, you will be responsible for all transportation costs and there will be an additional charge of 10% of the total value of the returned goods.

All information on the subject of withdrawal is available in the Legal Section – “General Conditions of Sale” (insert link) and in the “Returns and Exchange” section (insert link) of the Website.

 

CONDITIONS OF WEBSITE USE TRADE POLICY

 

General Conditions

 

The Website nicolotonetto.com is managed by Mathilde di Nicolò Tonetto & C SAS with headquarters in Milan, Via Conca del Naviglio 37, Italy, VAT No.:IT 09824040969 (hereinafter, for the sake of brevity, “Mathilde”).

Access and navigation of the website nicolotonetto.com are governed by these Conditions of Use, so by accessing and browsing the website nicolotonetto.com, users shall agree to comply with such Conditions.

Access to the Website and its services is intended solely for personal use unrelated to any commercial, business or professional activity.

 

Intellectual Property

 

The site and its contents (by way of example and not limited to: the works, images, pictures, dialogues, music, sounds and videos, documents, drawings, figures, menus, webpages, graphics, colors, patterns, tools, fonts and website design), as well as the trademarks and distinctive signs used by Mathilde in connection with the sale of goods, are protected by intellectual property regulations. Consequently, it is forbidden to reproduce, communicate, distribute, publish, alter or change, in any way or for any purpose, the Website content, trademarks and distinctive signs used by Mathilde unless expressly authorized by Universal or by other rights holders where present.

The trademarks and distinctive signs present on the Website used to distinguish the products sold on nicolotonetto.com are the property of their respective owners and are used within the Website only for the purpose of distinguishing, describing and advertising the Goods for sale.

 

Website Use

 

The user is solely responsible for his/her use of the Website and its content, and is solely responsible for the safeguard and proper use of his/her personal information, including the credentials used to access the Website and any harmful consequences that may result from incorrect use, loss or theft of such information.

Excluding liability for intent and gross negligence, Mathilde assumes no liability for use of the Website and its content by the user that does note comply with current regulations, nor for providing incorrect or fake information, or data that pertains to third parties without the express consent of the latter.

Mathilde assumes no liability in relation to the malfunctioning of the Website or to damages caused to the user by using the Website, which are not causally related to Mathilde.

Mathilde publishes information on its website in order to provide a service to users; however, it is not liable for any technical inaccuracies and/or typographical errors. When reported, Mathilde will immediately make any corrections.

Mathilde makes no guarantee that the information published on its website complies with the laws of the relevant jurisdiction applying to the user.

The website is a secure website according to international Internet standards; therefore, the user’s device will not be affected by any viruses while browsing when this is carried out properly. However, Mathilde shall not be liable for any problems, damages, viruses or risks which the user may incur during improper use of the website, and shall not be liable for any malfunction of the website due to the deactivation of cookies in the user’s browser.

Users must agree to the terms and conditions of this legal notice, and must periodically visit this page for any updates, changes or corrections.

Mathilde reserves the right to make corrections and changes to the website, as well as to change the terms and conditions of use of the Website where necessary without notice.

 

TRADE POLICY

 

The offer and sale of products on the website nicolotonetto.com are governed by the conditions set out in the paragraph General Conditions of Sale.

MAthilde sells its own products and carries out its e-commerce activities exclusively to end-users who are “consumers”.

“Consumer” shall be taken to mean any natural person who operates on nicolotonetto.com for purposes unrelated to entrepreneurial, business, craft or professional activities.

In view of its trade policy, Mathilde reserves the right not to follow up on orders from persons other than “consumers” or, in any case, orders that do not comply with its trade policy.

In particular, to make orders on the Website, Customers must: – be consumers – be over 18 years old – qualify to enter into a legally binding contract – have a valid POP e-mail address – have a valid payment card: Visa, MasterCard, Maestro; or a PayPal account.

Mathilde shall undertake to ensure that the description and/or photographic representation of the products are as faithful as possible to the products themselves.

However, given the fact that the image quality may depend on the IT tools used, the perception of the description or photographic representation of the products may not correspond exactly to the products themselves; therefore, the images and videos accompanying the presentation of the products must be published on the Website as a mere description.

 

Prices and Currency

 

The prices published and final invoices will be in Euros (EUR) for every country in the world.

To help customers of the United States of America estimate the prices in Euros in their local currency, the website can show prices in American Dollars. The final amounts charged to the credit card may vary depending on currency fluctuations and bank charges.

Mathilde invites customers to contact their bank to find out the conversion value of the prices and bank charges relating to the transaction.

Credit cards will be charged in euros, after which, due to variable exchange rates, the final price will be calculated and charged to the credit card with the exchange rate that applies on the day of the transaction.

 

Order Processing

 

Mathilde reserves the right to refuse an order in the event that PayPal does not receive approval from the customer’s bank. Once an order of available products has been placed, it is not possible to make changes to said order. Orders placed separately will be dispatched separately. Mathilde reserves the right to delay a shipment if the order cannot be shipped for reasons beyond Mathilde’s control. Please note that during sales and promotions, there may be delays in delivery. Mathilde reserves the right to refuse to process any order and/or service at any time.

 

Cookie Policy

 

Cookies are small text strings that the sites visited by the user to send to his/her terminal (usually the browser), where they are stored before being sent back to the same websites at the next visit by the same user. While browsing a website, the user can also receive on his/her terminal cookies that are sent by different websites or web server (see “third party”), where some elements can reside (such as, for example, images, maps, sounds, links to specific pages on other domains) on the website that said user is visiting.

This cookie policy has the specific purpose of illustrating the types and procedures of use, as well as to to provide guidance on the actions to refuse or delete cookies present on the website, where desired.

 

Cookies used

 

Mathilde uses the following categories of cookies, divided according to the classification proposed by the Privacy Ombudsman in the advice of 8 May 2014 “Identification of simplified procedures for the information notice and the acquisition of consent for the use of cookies”:

 

Technical cookies

 

Technical cookies are those used for the sole purpose of “carrying out the transmission of a communication over an electronic communications network, or as strictly necessary in order to provide an information society service explicitly requested by the subscriber or user” (see Article 122(1) of the Privacy Code).

These are not used for further purposes and can be used for divided into browsing or session cookies, which guarantee the normal browsing and use of the website (making it possible, for example, to make a purchase or authenticate oneself to access restricted areas); analytics cookies, similar to technical cookies when used directly by the website operator to collect information, in aggregate form, on the number of users and how they visit the website; functionality cookies, which allow the user to browse according to a set of selected criteria (for example, language or products selected for purchase) in order to improve the service rendered to them.

In particular, Mathilde uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files that are stored on your computer, to help the website analyze how users use the website. The information generated by the cookie about how you use the website (including your IP address) will be sent to and stored by Google servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators, and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where said third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the website’s full features. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.

You can prevent Google from tracking a cookie that is generated by and linked to your use of this website (including your IP address), as well as from processing such data, by downloading and installing this plugin on your browser: http://tools.google.com/dlpage/gaoptout?hl=en

 

How to disable cookies

 

Most browsers are configured to accept cookies. However, most browsers allow you to control and also disable cookies through your browser settings. Please note, however, that disabling browsing or functionality cookies may cause the website to malfunction and/or limit the service we offer.

You can find information on how to disable cookies if you are use these browsers:

  • Firefox

https://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie

  • Chrome

https://support.google.com/chrome/answer/95647?hl=it

  • Explorer

http://windows.microsoft.com/it-it/windows7/how-to-manage-cookies-in-internet-explorer-9

  • Safari

http://support.apple.com/kb/ph5042

  • Opera

http://help.opera.com/Windows/10.00/it/cookies.html

 

INFORMATION ON PERSONAL DATA PROTECTION

PURSUANT TO ART. 13

OF LEGISLATIVE DECREE 196/03 as subsequently amended

 

  1.   DATA PROCESSING CONTROLLER

 

Please be advised that while browsing the website nicolotonetto.com and purchasing products for sale, data relating to identified or identifiable persons may be processed. The OWNER of said data processing is Mathilde di Nicolò Tonetto & C SAS, VAT No. IT 09824040969, registered in Milan Companies Register under No. 09824040969, R.E.A. No. MI 2115802, with its registered office in Milan, Via Conca del Naviglio 37, Italy. Its e-mail address is: customerservice@nicolotonetto.com.

The complete list of external managers who perform the processing of your data can be requested directly from Mathilde di Nicolò Tonetto & C SAS.

 

  1. PLACE OF DATA PROCESSING

 

The processing of data collected through the website nicolotonetto.com takes place in Italy at the registered office of Mathilde di Nicolò Tonetto & C SAS.

 

  1.   TYPES OF DATA PROCESSED

 

3.1. Browsing data: the information systems and software procedures relied upon for the functioning of the website nicolotonetto.com acquire personal data as part of their standard operations; the transmission of said data is an inherent feature of Internet communication protocols. This information is not collected to related to identified subjects, however it might allow enable users to be identified, given its nature, after being processed and matched with data held by third parties.

This data category includes IP addresses or domain names of the computers used by users connecting to this website; the URI (Uniform Resource Identifier) addresses of the requested resources; the time of such requests; the method used for submitting a given request to the server; the returned file size; the numerical code relating to the server response status (successful, error, etc.), and other parameters related to the user’s operating system and computer environment.

 

This data is used only to obtain anonymous statistics on site usage and to check its correct functioning and are deleted immediately after processing. The data may be used to establish liability in the event that computer crimes are committed against the website.

3.2.   Data provided by the user during registration or by filling out and sending the order: pursuant to Article 13 of the Code regarding personal data protection – Legislative Decree No. 196 dated 30.06.2003 as subsequently amended, we inform you that your personal and tax details acquired during registration or by filling out and sending the order to Mathilde di Nicolò Tonetto & C SAS will be processed:

1)   (contractual purposes) to establish and implement the contractual obligations that concern you, as well as to fulfil the resulting legal obligations and/or secondary regulations. Please be advised that providing these details is compulsory. Therefore, refusal to supply the data requested during registration or by filling out and sending the order, in whole or in part, or failure to consent to its processing and/or communication to third parties, will result in Mathilde di Nicolò Tonetto & C SAS being unable to provide the services requested;

2)   (promotional marketing purposes) to send commercial communications, newsletters, advertising material, direct sales.

 

  1.   PROCESSING COMMUNICATIONS

 

Without prejudice to the communications provided in pursuance of legal obligations, the data may be passed on in Italy to:

        –         professionals and consultants;

        –         companies tasked with managing promotional marketing activities on behalf of Mathilde di Nicolò Tonetto & C SAS;

        –         providers of electronic communications services and manufacturers of electronic tools;

        –         companies tasked with the maintenance of the website nicolotonetto.com.

The data will not be passed on abroad and/or disseminated to third parties in Italy or abroad.

 

  1.   PROCESSING METHODS

 

The data processing will be carried out by formally identified employees and managers using paper, magnetic, IT and or telecommunication tools in order to ensure its security and confidentiality and secure against the loss of data, unlawful or improper use and unauthorized access. The processing can also be carried out through automated tools to store, manage and send electronically the data itself. The databases are safeguarded in protected environments whose access is controlled by and compliant with the provisions set out in the Privacy Code.

 

  1.   RIGHTS OF THE PERSON CONCERNED

 

With regard to the data itself, you can exercise the rights provided for in Article 7 of Legislative Decree No. 196 dated 30.06.2003, within the limits and under the conditions laid down by Articles 8, 9 and 10 of said Legislative Decree.

In particular, you have the right to object wholly or in part:

  1. a) for legitimate reasons, to the processing of your personal data, even if it is pertinent for collection purposes;
  2. b) to the processing of your personal data for the purpose of sending advertising materials, direct sales, or for carrying out market research or promotional communications.

You can freely and at any time exercise such rights with a written request sent to Mathilde di Nicolò Tonetto & C SAS, at the postal address or e-mail address customerservice@nicolotonetto.com, to which we will promptly reply.

 

  1.   TERMINATION

 

The data will be processed for the duration of the contractual relationship established, and subsequently for promotional/marketing purposes and to fulfil all legal requirements.

The undersigned declares to have received complete information, pursuant to Article 13 of Legislative Decree No. 196 dated 30.06.2003, and expresses his/her consent to the processing and communication of his/her data deemed personal under said decree within the limits and for the purposes of promotional marketing as specified in the information notice.

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